An AI assistant built for airline operations. It answers passengers on every channel. Claims are handled, checked for evidence and escalated automatically. Surveys and complaints become reports you can act on, and maintenance gets answers down to the right line of documentation.
Passengers reach you wherever they already are. AVIA keeps one conversation history across all of them.
Each one is trained on your own procedures, fare rules and manuals.
Handles passenger requests on every channel — webchat, WhatsApp, Viber, Email, Telegram, Instagram, Facebook, audio calls and phone calls as a voice agent. Rebooking, baggage, refunds and status, with a clean handover to a human when it matters.
Reads every survey response and complaint, groups them by root cause and route, and produces reports with actionable items — not just sentiment scores. You see what to fix first and what it is costing you.
Searches maintenance manuals, service bulletins and internal documentation, then answers in plain language with the exact reference. Engineers get the task card and the paragraph it came from, on the stand or in the hangar.
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Tell us which channels you run today and how many contacts a month you handle. We will come back with a scoped pilot within two working days.
Science Technology Park of Montenegro